Pana Harrison is an insurance and reinsurance broker in Kuala Lumpur. We rebuilt their site and it has been live since July 2026. Our name sits in its footer because they agreed to put it there, so you can start at their site and arrive here.
The case record holds the two homepages we put in front of them, side by side, and the reasoning behind the one they chose.
A firm in a regulated sector has to know who it is dealing with before the first meeting. Every row below can be confirmed away from this website.
| What | The fact | Where you check it |
|---|---|---|
| The entity | Upcial Marketing, registration KT0614641-T | SSM e-Info portal |
| Where we are | Penang, Malaysia, working across the country | Registered address on the Service Agreement |
| Who runs it | Koay Shi Chian, founder | |
| Work in your sector | Pana Harrison, insurance and reinsurance broker, Kuala Lumpur, live since July 2026 | panaharrison.com, credit in the footer |
| What it costs | RM 12,000 to RM 15,000, RM 16,000 to RM 24,000, and RM 28,000 upward, published in full | Our price page, with what sits in each band |
| How your data is handled | A PDPA review in phase 03 of every build, before design begins | What the amended Act asks of a website |
Most of what a regulated firm can safely say on its own website is decided by a rule somebody has to read first. These four pages are ours, dated, with the paragraph numbers in them, so a claim on your site can be checked against the source.
Bank Negara’s broker conduct rules, in force 1 January 2026
What the policy document asks a broker to disclose, and where that lands on a website.
The PDPA as amended by Act A1727
Data protection officers, 72-hour breach notification, and what a contact form has to say.
Broker website disclosure rules
The licence line, the regulator’s name, and the wording that keeps a claim inside the rule.
Law firm publicity rules
The Bar Council’s publicity rules, for the firms next door to our own clients.
These are the terms on every engagement, the same ones written into the Service Agreement. They sit here so the first call is about your firm.
| Term | What it means | When |
|---|---|---|
| The homepage first | Designed and coded on your own content, live in your browser, free | Before anything is signed |
| Payment | 60% on signature, 40% once the site is approved | Balance falls due before launch |
| Information changes | Copy, figures, people, articles and corrections, unlimited and free | For the life of the site |
| Design changes | Quoted as a written change order, agreed before work starts | Whenever the shape of the site changes |
| Defect warranty | Anything that breaks is put right at our cost | 30 days from launch |
| What you own | The code, the design files, the content system and the analytics property | On final payment |
| Confidentiality | A mutual NDA under Malaysian law, covering both sides | On request, at the discovery call |
| Sign-off gates | A defined deliverable and an approval point at each of nine phases | Your legal and compliance people see every stage |